To reserve a ticket for the accessibly designed/wheelchair accessible tours, please call Hearst Castle directly 10 days in advance. These tours are offered at least 3 times daily.

Visitors should arrive at least 20 minutes prior to the tour time and pick up their tickets at the Rangers Office. The Experience Tour fee is charged for this tour which may be paid for by credit card over the phone. The length of the tour is approximately one hour and forty-five minutes, which includes the bus ride to and from the estate and Visitor's Center. Wheelchairs are available at no extra charge, or if the visitor has their own chair, it must be capable of entering doorways 28 inches wide. It is highly recommended that a person strong enough to safely move an occupied wheelchair up and down long, steep inclines and narrow ramps accompany them.

Accessibly Designed Tours are available for the ground floor only and may be modified to accommodate visitors during inclement weather. All other areas are inaccessible due to the many flights of stairs in the historic structures. Outdoors, the tour includes the gardens, views of the guest cottages and a glimpse of the outdoor Neptune Pool. Indoors, the tour covers a guesthouse, the main floor of the Casa Grande, including the Assembly Room, the Refectory, the Morning Room, the Theater, the Billiard Room or the Kitchen, with the tour concluding at the indoor Roman Pool.

For more information, or to make reservations for a Accessibly Designed Tour, please call (800) 444-4445. From outside the U.S. call (805) 927-2115 for reservations.